Solutions for a Challenging Time
Bikes are essential. We are happy to provide what you need to be able to use a bicycle for transportation, for stress relief, for that first date, and for staying active and healthy. A large portion of bicycle parts and accessories sold in the United States come from China. Due to the coronavirus, manufacturing, shipping, and the entire supply chain have been disrupted but we are constantly working to acquire and stock the bikes, cycling apparel, and accessories that you need. In addition to serving you at our store, we have shipping, home delivery and curbside pickup options to help you shop safely.
Online Shopping Delivery Options
We’ll notify you when your order is ready for pick-up.
Ship To Home
Many bikes and accessories can be delivered directly to your home.
Frequently Asked Questions
General Store Information
Q: Are you open?
A: Yes, we’re open 10 AM-6 PM Monday-Friday, 10 AM-4:30 PM Saturday.
Q: Are masks required?
A: Based on Centers for Disease Control & Prevention and the State of Kentucky guidance, persons fully vaccinated are not required to wear a facial covering to enter. Those not fully vaccinated or more comfortable wearing a mask should do so. We ask anyone with a fever or COVID-19 like symptoms to avoid entering.
Q: Do you currently offer repair services?
A: Yes. We know that bike repairs and maintenance are valuable services. We provide an estimate and okay it with you before starting work.
Q: Can I return a bike or cycling gear if it's not right for me?
A: Of course. Your satisfaction is our priority.
Placing an Online Order
Q: How do I find the right bike?
A: We're here to help. You can shop bikes online, and contact us with any questions on sizing, bike models, availability, or anything else on your mind. We’ll happily bring bikes outside for you to examine and test ride.
Q: How do I pick the right accessories for the bike I’m ordering?
A: While shopping for a bike online, you can also explore our selection of apparel and accessories. Give us a call if you have any questions. Common accessories with a new bike include a water bottle and cage, kickstand, helmet, lights, bags, and phone holders. Due to
supply shortages, some accessories may need to be back-ordered. If so, we’ll call you as soon as they’re back in stock.
Q: Will my bike come assembled?
A: Yes. Every bike purchased from our business is professionally assembled by a trained bicycle mechanic and undergoes a comprehensive safety check before delivery.
Q: When will my bicycle be ready for pick up?
A: Most bike can be professionally assembled and ready for pick up in a day or two. If the bike must be ordered we'll discuss your options with you. Once you've purchased a bike, we'll contact you as soon as it is ready for pickup.
Q: How do I know what size product to purchase?
A: Whenever possible, products on our website have sizing information available. We encourage you to contact so we can offer you personalized assistance finding the right size.
Q: What happens if I order the wrong size?
A: Our products come with a 30 day satisfaction guarantee. Please order with confidence and we will do our best to resolve any sizing issues you may encounter.
Q: Are pricing and availability accurate on your website?
A: Our website is connected directly to our store inventory, along with inventory from our most trusted suppliers. Except for rare exceptions, if you see that an item is in stock on our website, then it is available to order. However, due to increased demand, many bikes are selling quickly and may be unavailable when an order is processed. We will contact you after you make your purchase if we encounter any issues.
Receiving My Online Order
Q: Do you offer home delivery?
A: Yes. We are able to deliver most bikes if you live within 60 miles of our store. Nearly all parts and accessories are available for delivery via a package carrier such as UPS, USPS, or FedEx.
Q: Do you offer curbside pickup?
Yes. We are offering curbside pickup for all products. We will contact you when your order is ready.
Employee Safety Information
Q: How are you keeping your employees safe?
A: The safety of our staff, and their families, as well as our customers, are top priorities. We’ve undertaken the following safety protocols in accordance with #TeamKentucky, #Healthlyatwork recommendations to keep our team and visitors safe. These protocols include:
- Conducting most business outside in the low-risk environment of open-air
- Extended social distancing
- Outside hand washing station for visitors and staff
- Work area sink with soap and hot water for frequent hand washing inside the store
- Providing face masks & requiring their use when social distancing isn’t possible
- Paid time off and testing for any staff or family members with symptoms
- Extra repair station for increased social distancing